How long will my order take to ship?
You may select your preferred delivery date and time frame during checkout.
Where are your drinks manufactured?
We manufacture our drinks locally in Singapore in an SFA licensed facility.
How long does your drinks last if unopened?
Every bottle is marked with a best before date. In general, they are good for 6 months when chilled.
How long does your drinks last once the package is opened?
For the best flavour, we recommend consuming the beverages within 5 days after opening.
How can I track my order?
Once your order ships, you will be notified via the email that you have provided in your order. If for any reason you have not received your shipping confirmation email and your order date is past 7 business days, please let us know by emailing email@example.com. We will be happy to assist you.
How do I modify or cancel my order?
If you need to modify your order for any reason, please do so within 24 hours of placing the order by contacting us at firstname.lastname@example.org. Please indicate your order number and the changes that need to be made.
We do not accept any cancellations once order has been placed. Should you need to postpone your order due to various reasons, kindly contact us at email@example.com and we can discuss to make the necessary arrangements.
What couriers are used?
We use our own delivery fleet and occasionally, third-party courier services.
Does Curated Culture ship internationally?
Unfortunately, we do not ship internationally at this time. We ship within Singapore only.
What payment methods do you accept?
We accept most major credit cards along with Shopify Pay, Google Pay, Paypal
My order is damaged, missing, or incorrect. What should I do?
We strive to provide exceptional beverages as well as customer service and will work with you to ensure 100% satisfaction. If you encountered any issues, kindly contact us at firstname.lastname@example.org and we will quickly follow up with you.
Do you have caffeine free options?
Our Rooibos is naturally caffeine free.